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Failed to generate video

Hi there! I'm a newbie. I am trying to create a video with a paid plan, but I encountered an error message that says, 'Failed to generate video: Failed generate 11labs tts Error: timeout of 25000ms exceeded.' What could be the issue causing this? Thank you for your help in advance!

The previous answer does not address the content of my question. It provides an overview of gynecological conditions.

Yes I failed to generate

Admin

Hi nwa.japan, good afternoon. Really sorry for the late response

The issue happened to the internal outage on the ElevenLabs side. We are really sorry that you faced that and granted the additional welcome credits to your account. Please reach out to us if you have any issues going forward.

Best Regards,

Simon, D-ID Tech Support team.

Hello,

same problem here today...

Hello,

Same problem. Can't upload video, same error message...