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I can't create a video
I'm traying to create a video but is not running well, always direct to main menu without processing
There's a facebook group called D-ID Creative Reality™ Studio Users, I've just sent a request to join. Maybe they know something as to what's going on.
Hi uclank, good afternoon
The issue with the Studio has been reported and escalated, R&D team is actively working to fix the issue.
We apologize for any inconvenience and thank you for your patience.
I'll keep you all updated on our progress and aim to have the site back up as soon as possible.
Best Regards,
Simon, D-ID Tech Support team.
So when i can use normally, im
Hello uclank, Good afternoon again.
I'm pleased to inform you that the issue with Web Studio has been successfully resolved, and you should now be able to use the Studio and generate videos without any further interruptions.
We understand the inconvenience this may have caused you and, as a gesture of goodwill, we have credited your accounts with some additional credits.
If you encounter any more issues or have any questions in the future, please don't hesitate to reach out to us. We're here to help.
Best Regards,
Simon, D-ID Tech Support Team
moi aussi echec video ecran black