Can you upgrade the software?

I've upgraded the plan to get more time, I have received the receipt, and yet the system says I have 0 credits and doesn't allow me to get my project done.

CURRENT PLAN
lite
$74.00 per year
Your plan renews on January 2, 2025.
Visa •••• 1311

PAYMENT METHOD
Visa •••• 1311
Expires 04/2026

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BILLING AND SHIPPING INFORMATION
Billing address
3120 W. Hallandale Bch. Blvd
Apt 526
Hallandale, FL 33009 US

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INVOICE HISTORY
Jan 21, 2024
$18.00
Paid
lite
Jan 1, 2024
$56.00
Paid
lite