Discussions

I use this platform for my university business assignments - the first time I used this service I was very impressed with the outcome. I have today uploaded my image and find that my avatar has developed a menacing snarl. At first I thought this a political incorrect gimmick at my expense because I am black. It looks not out of place in a Hip Hop music video but serve me no good purpose at university. I didn't know how to get rid of this so I am forced to use it and now I'm giving serious thought to never using your service ever again.

Why did my avatar change from neutral to snarling? I definitely didn't do this? or does your marketing department think it wise to troll its black customers??? I feel like I've wasted valuable money on something that is not fit for its purpose which is especially disappointing as it did not perform like that before!

I have since learnt that we can reprogram the avatar to change its emotions but I see no where to remove a snarl which is not an "emotion" per se.

Please provide remedy for this situation - I hate the result that I have.

Kai