Video Created in Canva through D-ID Did Not Generate in Canva

Hi There,

I created a video in Canva through D-ID, however it did not generate in Canva and just kept spinning. Everytime I refreshed, it depleted my credits, even though my video wasn't generating. When I logged in to D-ID, I could see the same video generated multiple times. How do I go about getting my credits back?