Discussions

Subject: Inquiry on "Agents" Product Details and Session Information

Dear D-ID Support Team,

I hope this message finds you well. I am reaching out to request additional information about your intriguing "Agents" product featured on the platform.

Could you please clarify what is meant by the term "free agent sessions" as listed on your interface? Specifically, I would like to understand what constitutes a "session" and what actions deplete these sessions. For instance, does a session get consumed with each interaction with an agent, by the number of questions asked, or each time an agent is selected for use?

Furthermore, could you provide details on how one might repurchase sessions after the included ones are exhausted? I am interested in the purchase process, available session packages, and their respective costs.

I would appreciate guidance on where I can find this information or if you could kindly provide it directly.

Thank you in advance for your time and assistance. I look forward to your prompt response.

Warm regards,

Bloher