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Hi,

after I subscribed API Launch plan (50USD) I can't create any video clips. Below, see one of the last attempts.
The response is always in pending_url state.

-----CREATE E CLIP-------
curl --request POST \
     --url https://api.d-id.com/clips \
     --header 'accept: application/json' \
     --header 'authorization: Basic *******************************************************2VnR6OWYwXw==' \
     --header 'content-type: application/json' \
     --data '
{
  "script": {
    "type": "text",
    "provider": {
      "type": "microsoft",
      "voice_id": "en-US-JennyNeural"
    },
    "ssml": "false",
    "input": "Ciao sono Sara, io e il mio team siamo pronti per iniziare"
  },
  "config": {
    "result_format": "mp4"
  },
  "presenter_config": {
    "crop": {
      "type": "rectangle",
      "rectangle": {
        "bottom": 0.75,
        "right": 0.75,
        "left": 0.75,
        "top": 0.75
      }
    }
  },
  "background": {
    "source_url": "https://www.dap-system.it/AI/background-empty-boardroom-glass.jpg"
  },
  "webhook": "https://www.dap-system.it/AI/webhook/index.php",
  "presenter_id": "alyssa-Kpjhh2J_rm"
}
'
-----RESPONSE------
{
  "id": "clp_uYw7a6Dma8vBj80KgXn4t",
  "created_at": "2024-03-18T21:27:08.180Z",
  "object": "clip",
  "status": "created"
}

-----GET A SPECIFIC CLIP-------
curl --request GET \
     --url https://api.d-id.com/clips/clp_uYw7a6Dma8vBj80KgXn4t \
     --header 'accept: application/json' \
    --header 'authorization: Basic *******************************************************2VnR6OWYwXw==' \
	 
-----RESPONSE------	 
{
  "script": {
    "length": 58,
    "ssml": false,
    "subtitles": false,
    "type": "text",
    "provider": {
      "type": "microsoft",
      "voice_id": "en-US-JennyNeural"
    }
  },
  "webhook": "https://www.dap-system.it/AI/webhook/index.php",
  "audio_url": "https://d-id-clips-prod.s3.us-west-2.amazonaws.com/auth0%7C65f36be8cc3b9034541bed05/clp_uYw7a6Dma8vBj80KgXn4t/microsoft.wav?AWSAccessKeyId=AKIA5CUMPJBIJ7CPKJNP&Expires=1710883628&Signature=EKYZUCOfLVox29Xg0XUMj8HU8AE%3D",
  "created_at": "2024-03-18T21:27:08.180Z",
  "config": {
    "logo": {
      "url": "ai",
      "position": [
        0,
        0
      ]
    },
    "result_format": ".mp4"
  },
  "source_url": "https://clips-presenters.d-id.com/alyssa/Kpjhh2J_rm/8ObxDSzyWB/thumbnail.png",
  "created_by": "auth0|65f36be8cc3b9034541bed05",
  "status": "error",
  "modified_at": "2024-03-18T21:27:09.276Z",
  "completed_at": "2024-03-18T21:27:09.239",
  "background": {
    "source_url": "https://www.dap-system.it/AI/background-empty-boardroom-glass.jpg"
  },
  "presenter_id": "alyssa-Kpjhh2J_rm",
  "subtitles": false,
  "id": "clp_uYw7a6Dma8vBj80KgXn4t",
  "duration": 6,
  "error": {
    "description": "Unknown internal error",
    "kind": "UnknownError"
  },
  "presenter_config": {
    "crop": {
      "type": "rectangle",
      "rectangle": {
        "right": 0.75,
        "top": 0.75,
        "left": 0.75,
        "bottom": 0.75
      }
    }
  },
  "started_at": "2024-03-18T21:27:09.239",
  "pending_url": "s3://d-id-clips-prod/auth0|65f36be8cc3b9034541bed05/clp_uYw7a6Dma8vBj80KgXn4t/alyssa-Kpjhh2J_rm.mp4",
  "user": {
    "features": [
      "stitch",
      "no-watermark",
      "clips:write",
      "api-keys:write",
      null
    ],
    "stripe_customer_id": "cus_PlB92S0fU7E4Fn",
    "stripe_plan_group": "deid-api-launch",
    "authorizer": "basic",
    "owner_id": "auth0|65f36be8cc3b9034541bed05",
    "id": "auth0|65f36be8cc3b9034541bed05",
    "plan": "deid-api-launch",
    "email": "[email protected]",
    "stripe_price_id": "price_1OR7xIJxEKZ2zAynoQeHqoIl"
  },
  "owner_id": "auth0|65f36be8cc3b9034541bed05"
}

Thanks,
Robert.