NOT ABLE TO UPLOAD

HELP I'M TRYING TO UPLOAD AN AVATAR BUT i KEEP GETTING ERROR MESSAGES,

I NORMALLY USE D-ID IN CANVA, THAT IS WHERE I BEGAN GETTING THE ERROR MESSAGE. i HAVE USED THE SAME PICTURE NUMEROUS TIMES AND NEVER HAD ANY PROBLEMS.

AFTER TRYING FOR OVER AN HOUR, I THEN WENT TO THE WEBSITE. nOW i AM GETTING UNABLE TO TRACK A FACE ERROR MESSAGE.