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Ask for a credit refund please...

https://studio.d-id.com/share?id=939bfe1b0889ae6639ee639e5c4eab91&utm_source=copy

May i ask for a credit refund on the above? I dragged my presenter photo into the system and it generated a video that i cant use without any notice for me to change the photo... at least it could list out the criteria or show a preview so that i can choose better photos to fit in before generating the whole video? im really upset that it made me waste 4 credits... any chance you could improve to avoid this kind of issue going forward? Really enjoy your service but kindly reflect an issue here. Thanks very much. Appreciate your feedback.