How can I remove the D-iD watermark from AI Agent pro plan? And, AI agent not working on mobile.

1-Why are there many visible D-iD watermarks on the AI Agent I create using the Pro plan?

I'm on the paid pro plan for D-iD, so the watermarks should NOT be visible. Please remove the watermarks. Please watch the screenshare video below. It clearly shows the D-iD watermarks all over the background of the AI agent on my website. I've uninstalling and reinstalling the AI agent into my site but the watermarks are still visible. Also, in the email I sent to you I've included the screenshare .

https://www.loom.com/share/de04127becb64533a55ca4983d443566?sid=30f002ed-a23b-4a80-8c3a-dde7ba7f858b

2-Does AI Agent work on mobile?

I've emailed you a screenshot of my website from my iphone and you'll see that the AI agent is not showing on mobile.

Does the AI agent only work on Desktops/Laptops and not on mobile? Please let me know how to fix these two issues. Thank you.