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Getting SourceError for a valid image on GET Talks endpoint

Got SourceError error for a valid image, as you can see the source_url loads the image perfectly and image is in proper format as well. Need support asap

{
"user": {
"features": [
"stitch",
"no-watermark",
"clips:write",
"api-keys:write",
null
],
"stripe_customer_id": "cus_Q6QwdLBL6SNPnf",
"stripe_plan_group": "deid-api-launch",
"authorizer": "basic",
"owner_id": "google-oauth2|114400837607678275947",
"id": "google-oauth2|114400837607678275947",
"plan": "deid-api-launch",
"email": "[email protected]",
"stripe_price_id": "price_1OR7xIJxEKZ2zAynoQeHqoIl"
},
"script": {
"type": "text",
"length": 175,
"subtitles": false
},
"audio_url": "https://d-id-talks-prod.s3.us-west-2.amazonaws.com/google-oauth2%7C114400837607678275947/tlk_Jnwfi8l7q54ZRxP40AYbU/microsoft.wav?AWSAccessKeyId=AKIA5CUMPJBIK65W6FGA&Expires=1717237550&Signature=ujPC0tbOzdcCdmPnMCOtv84EVOc%3D",
"created_at": "2024-05-31T10:25:50.850Z",
"config": {
"stitch": true,
"align_driver": true,
"sharpen": true,
"normalization_factor": 1,
"result_format": ".mp4",
"fluent": false,
"driver_expressions": {
"expressions": [
{
"intensity": 1,
"start_frame": 0,
"expression": "neutral"
}
],
"transition_frames": 50
},
"pad_audio": 0,
"reduce_noise": false,
"auto_match": true,
"show_watermark": false,
"logo": {
"url": "ai",
"position": [
0,
0
]
},
"motion_factor": 1,
"align_expand_factor": 0.3
},
"source_url": "https://d-id-talks-prod.s3.us-west-2.amazonaws.com/google-oauth2%7C114400837607678275947/tlk_Jnwfi8l7q54ZRxP40AYbU/source/a479xhk1jxm92d5es31x5bsqze5d?AWSAccessKeyId=AKIA5CUMPJBIK65W6FGA&Expires=1717237550&Signature=KsumbjLelMk1P99RPS%2FSpVDQiR8%3D",
"created_by": "google-oauth2|114400837607678275947",
"status": "error",
"driver_url": "bank://natural/",
"modified_at": "2024-05-31T10:25:51.095Z",
"user_id": "google-oauth2|114400837607678275947",
"subtitles": false,
"id": "tlk_Jnwfi8l7q54ZRxP40AYbU",
"duration": 5,
"error": {
"description": "Could not load source image or invalid format",
"kind": "SourceError"
},
"started_at": "2024-05-31T10:25:50.948",
"pending_url": "s3://d-id-talks-prod/google-oauth2|114400837607678275947/tlk_Jnwfi8l7q54ZRxP40AYbU/1717151150850.mp4"
}