Discussions
Video Failed to Generate
6 months ago by gesglobalges
Hello
I have had 3 videos, all with different scripts fail to generate. They just spin for a long time then say “failed to generate video” we had been going back and editing the script several times. I need to retrieve the script that was being generated to the ai. How can I do that?
6 months ago by D-ID Technical SupportAdmin
Dear User,
Thanks for reaching out.
We apologize for any inconvenience caused. Could you kindly try to clear your cookies and cache. if the issue persist, please let us know at support@d-id.com along with the screenshot of the issue so that we can forward it to our technical team.
As a gesture of goodwill, i have added you few credits in your account.
Best Regards,
Taha M, D-ID Tech Support Team