Discussions

Hello D-ID Support Team,

I am encountering an issue while trying to create an Clip agent using the API. Although the API response indicates success, with a status of started and provides a preview_url, the D-ID dashboard displays an error: "Failed to generate agent."
API Request Details:

Payload Sent:

{
"presenter": {
"type": "clip",
"voice": {
"type": "microsoft",
"voice_id": "en-US-JennyMultilingualV2Neural"
},
"presenter_id": "amy-FLZ1USJl7m",
"thumbnail": "https://clips-presenters.d-id.com/amy/Aq6OmGZnMt/Vcq0R4a8F0/image.png"
},
"llm": {
"type": "openai",
"provider": "openai",
"model": "gpt-3.5-turbo",
"instructions": "You are Amy, an AI designed to assist with information about D-ID Agents."
},
"preview_name": "Amy"
}

API Response:

{
"createdat": "2025-01-09T12:13:33.780Z",
"preview_name": "Amy",
"created_by": "auth0|677f7e7b8adb94b393b90475",
"status": "started",
"access": "unlisted",
"preview_description": "You are Amy, an AI designed to assist with information about D-ID Agents.",
"llm": {
"provider": "openai",
"instructions": "You are Amy, an AI designed to assist with information about D-ID Agents.",
"model": "gpt-35-turbo"
},
"modified_at": "2025-01-09T12:13:33.780Z",
"presenter": {
"voice": {
"type": "microsoft",
"voice_id": "en-US-JennyMultilingualV2Neural"
},
"presenter_id": "amy-FLZ1USJl7m",
"thumbnail": "https://clips-presenters.d-id.com/amy/Aq6OmGZnMt/Vcq0R4a8F0/image.png",
"type": "clip"
},
"preview_url": "https://clips-presenters.d-id.com/amy/FLZ1USJl7m/nkWsUwR8x/preview.mp4",
"id": "agt_LMn_4S7y",
"owner_id": "auth0|677f7e7b8adb94b393b90475"
}

Observed Behavior:

The API response indicates that the agent creation process was initiated successfully.
However, the agent fails to generate on the D-ID dashboard, showing an error: "Failed to generate agent."

Steps Taken to Resolve:

Verified the API payload is consistent with the official documentation.
Confirmed that the presenter_id and voice_id are valid.
Checked for any errors or logs in the API response but found none.

Request for Assistance:

Could you confirm if the issue is related to my account, configuration, or other potential system-level issues?
Is there any additional information or action required from my end to resolve this?

Account Details:

Account ID: [Insert Your D-ID Account ID or Email]
Agent ID (from response): agt_LMn_4S7y

Thank you for your assistance.

Best regards,

Anas