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Background and Image URL API Error

I'm testing the API function on create_clip and test these url as source_url of background:
https://testingcognixai1.s3.us-east-1.amazonaws.com/news-background.webm
https://imgur.com/a/0dGcgya

I've managed to have the clip_id but when i try to get the result with get_specific_clip() function then I have this error:

"error": {
"description": "we were unable to process your request - please try again",
"kind": "Unknown"
},

So can i ask what is the issue here ?
And another problem occur with create_talk() function when i tried to pass this image_url:
https://testingcognixai1.s3.us-east-1.amazonaws.com/Donald_Trump_official_portrait.jpg

Error:
{
"error": "500 Server Error: Internal Server Error for url: https://api.d-id.com/talks",
"details": "{"kind":"UnknownError","description":"Internal Server Error"}"
}