Upgrade to monthly Pro, money taken from my bank account , and no credits in my account and/or upgrade yet.

Payment went through this morning after upgrading from trial to Pro account (monthly) , and after an entire day waiting for it, still no credits, no upgrade , nothing. And guess what..., no way to cancel or request refund either, weird isn't it?
...and Yes I contacted 4 times to a non-existent (not even AI assisted) customer support service, via mail and via form, .....and guess what again, no reply, zero information.

Fantastic customer satisfaction and retention policy....