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No audio

why after I recorded the video on screen on playback couldnt hear

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D-ID Logo

I made a video in canva. After the video finished, the D-ID logo appeared over the entire image. I've worked before and the logo was only on the bottom left.

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Error - Viodeo failed

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Live Portrait or video to video tech

Hi i want to use the live portrait tech and in your tutorial https://www.youtube.com/watch?v=nz_ur8x6dJY in minute 12:55 he added the url for the video to drive the image so my question is how i will be able to do that can you please explain,he said he used one from your driver bank

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Credit numbers

The Credit amount refreshes each month? It won't carry over to the next month if did not use???

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how to move from draft to publish

how to move from draft to publish

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How come I can't use the Styles function for voices

I've upgraded to the Pro plan and the field to adjust the "styles" isn't providing any options or even letting me type. Is it a glitch?

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403 Message no permission everytime I try and upload logo

Hi, I am an advanced user and I keep trying to upload my own logo but it gives me the no permission 403 error message??

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Purchasing More Credits

Anyway to purchase mote credits with out upgrading? I love this software but the credits thing is confusing.