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watermark across full video

Hi, I upgraded to the pro plan but my videos are still hving the watermark acros sthe full video.
Also the video is cropped into a square form and not the same as if I use studio vs the api. can you explain me what's going on. Also, how can I find the ai creators ID or do I just use it's thumbnail file for the api call?

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Error

Hi there,

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Backend video with TEXT to video api

Can I integrate the backend video with the one I'll create from text to form a cohesive video?

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Unauthorized

{
"error": "Failed to create video",
"details": "{"message":"Unauthorized"}\n"
}

ANSWERED

Multiples Clips livestreaming

I am using the clips livestreaming API.
When I hit the API twice, to make it speak two sentences, after the first sentence, video gets stuck, transition from sentence one to sentence two (multiple clips) is not smooth.

ANSWERED

chat.d-id.com

hello there
I would to integrate the chat you offer with another service that provides more details answers products within my website.
how to achieve this
can i get the message sent to this chat and and provide a specific response for that message?
is this doable?

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无法创造视频

点击创造视频后,页面显示黑屏,无法使用?

ANSWERED

ビデオ作成ができない

クレジットはあるのに、ビデオが作成されません。画面が真っ黒のままです。どうすればいいか?

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how often do my points or minutes get recharged?

Do i have to wait a year or a month to get points and time recharged??

ANSWERED

プラン変更

安い方の年間プランに変更したいのですが、返金可能ですか?