Discussions
Request for Clarification on D-ID Pricing Plans for Personal Avatar and Study Group Use
Dear D-ID Support,
Request for Bulk Deletion of D-ID Agents
Hello, I would like to request bulk deletion of my agents created on July 23, 2025. There are too many duplicates and it is hard to manage them one by one. Please assist. My account is under the email [email protected]
API Access Not Working Despite Valid API Key and Paid Developer Plan
Hi D-ID Support,
Re Subscription Change
Hi there
Getting "500 Server Error" with POST /talks
Hi D-ID Support Team,
I am getting a "500 Internal Server Error" when I try to use the POST /talks API with my trial account. I've already confirmed that my API key is correct. The error log shows a "TypeError: Converting circular structure to JSON" on your server.
Could you please check if there is an issue with my account or with your service?
not generating video
hello, from yesterday i am trying to generate a video but it is not generating. i have full credits. plz tell the problem
Agent sessions limit per pricing
Can you explain Agent sessions limit per pricing in detail?
Support with API Key and Login Issue (Error 400)
Hello D-ID Team, I hope you are doing well.
I am trying to use the API Key to integrate a live agent. I purchased some credits from you, but when I try to log in using my username and password, I am not able to access—it returns a 400 error.
regarding agents avatars
i would like to use an avatar agent to help my clients give career advice. how do I ensure the agent only uses a website(s) I authorize? I added the url in the knowledge section and the agent doesn't seem to pull as a source
TalkStreams Elevenlabs provider not working?
I'm trying to connect to a talk stream and stream a talk using elevenlabs as the provider, but it seems to be giving me a 500 internal server error everytime. I don't get this issue using Microsoft as the provider though.