Discussions

I tried creating a demonstration slide using US Spanish with captions. I used one of D-ID's Avatars, selected the language and clicked on captions. The slide was only 6 seconds. It seemed to take way longer than usual to generate. However, the video came out in English with no captions. Perhaps I do not have access. I am at the Pro-level. What am I doing wrong?

Hi, we are getting the following error for some audio files that we try to upload via API:

When I am uploading a 2.1 mb wav mp3 file using

Hi I usually log into my account using FireFox as my browser. But today when I logged on using FireFox as my browser I cannot see anything in my account. My account page is black and there is nothing showing on the page whatsoever? I have tried logging in with google chrome I can see my account - but now I cannot seem to generate videos using Google Chrome? How can I access my account FireFox as my browser like I normally do?

I got an error saying my video failed to generate, but the system still used my credits. Is there a way I can get a refund on the 20 credits it used?

I need to create a video with an AI avatar, but when I open the page, this is black. I've tried for many days. Also, I made one video in the mobile App, but this one isn't in "Recent videos" on the Desktop website. Please, help!

I just want to see the agent I made. But the homepage with the avatars and agent comes up black. The only page I am able to get on is the Development Hub...not exactly what I wanted. Is the system down? Does this happen often?

Hi,

posso generare un gatto a cartone animato che parla'